How to return an item, what's eligible, and how refunds work.
Most non-perishable items can be returned within 14 days of delivery if they're unused, unopened, and in their original packaging. Because of food-safety rules, fresh, frozen, and perishable groceries (meat, fish, fruit, vegetables, and ready meals) can only be returned if they arrived damaged, spoiled, or incorrect.
If anything arrives damaged, faulty, or different from what you ordered, contact us within 48 hours of delivery with your order number and a photo where possible — we'll arrange a replacement or a full refund, and you won't be charged for the return.
Once your return is received and inspected (or, for damaged/incorrect items, once we've confirmed the issue), we'll process your refund. Refunds to card go back to your original payment method; Cash on Delivery refunds and any amount originally paid with reward points are credited appropriately. Refunds are typically processed within 5–7 working days, though it can take a few extra days for your bank to show it.
Our customer service team is happy to help with any return or refund question — see our Contact Us page for phone and email details.
