Answers to the most common questions, organised by topic. Can't find what you need? Contact us directly.
Account
Click the account icon in the top right of the shop, choose "Create account", and fill in your name, email, and a password of at least 8 characters.
On the sign-in form, click "Forgot password?", enter your account email, and we'll send a reset link that's valid for 30 minutes.
Yes — open the account panel from the top of the shop while signed in to view your details, orders, and rewards.
Orders
Add items to your basket, review replacement preferences and instructions for each item, then proceed to checkout to enter your delivery address and choose a payment method.
Contact us as soon as possible after placing your order — once it's been sent for processing we may not be able to change it, but we'll always try to help.
Sign in and open your account panel — your recent orders and their status are listed there, or use the Track Order page.
Payments
Cash on Delivery and card payments. You can also use your MyShopSwift reward points toward part or all of an order at checkout.
Card payments are processed securely by Stripe — MyShopSwift never sees or stores your full card details.
At checkout, toggle "Use points" to apply your available points toward your order total. Any remaining balance is paid by your chosen payment method.
Delivery
Yes, we deliver nationwide. Delivery is free on orders over £100.
Delivery times vary by area — you'll see an estimate at checkout, and you can track your order's status any time on the Track Order page.
Returns & Refunds
See our full Returns & Refunds page for eligibility and the step-by-step process.
Once a return is received and approved, refunds are typically processed within 5–7 working days.
