Click the account icon, choose "Create account", and enter your name, email, and a password of at least 8 characters.
Click the account icon and enter your email and password on the sign-in form.
On the sign-in form, click "Forgot password?", enter your account email, and follow the link we send you. The link is valid for 30 minutes and can only be used once.
Ordering & Payment
Browse the shop, add items to your basket (you can set a replacement preference and special instructions for each item), then proceed to checkout.
Cash on Delivery, card payment, or your MyShopSwift reward points — points can cover part or all of an order.
Yes — apply as many points as you'd like at checkout, and the remaining balance is charged to your chosen payment method.
Delivery & Tracking
Nationwide across the UK. Delivery is free on orders over £100.
Sign in and visit the Track Order page, or check your order history in your account panel.
Returns & Refunds
See our full Returns & Refunds page for eligibility and the process.
Typically 5–7 working days once your return is received and approved.
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